Refund policy
Exchange & Refund Policy
At MoodbyVoi, we aim to ensure that every order meets your expectations. If you are not fully satisfied with your purchase, we’re here to help.
Returns & Exchanges
- Items can be exchanged or returned within 3 days of delivery.
- To be eligible, the item must be:
- Unused and in its original condition
- In original packaging
- Accompanied by proof of purchase
Non-Returnable Items
- Items that have been used, damaged, or altered after delivery
- Items without original packaging
- Any custom or special orders
Exchange Process
- Exchanges are subject to product availability
- If the requested item is unavailable, you may choose another item or request store credit
Refunds
- Refunds are only issued in case of:
- Damaged or defective items
- Wrong item received
- Refunds are processed after inspection and approval
- Shipping fees are non-refundable
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with photos as proof
Shipping for Returns
- Customers are responsible for return shipping costs unless the item is defective or incorrect
Contact
For any return or exchange requests, please contact us:
Phone/WhatsApp: 00961 71 707 306
